This HR Deployment Plan is designed in line with the latest HEC ODL Policy 2024 requirements, emphasizing governance, instructional design, ICT support, quality assurance, student support services, and academic administration. HEC requires institutions offering ODL programs to maintain adequate academic, technical, instructional design, quality assurance, and learner support resources for effective program delivery.
1. Purpose
To establish a structured human resource framework for planning, deployment, management, monitoring, and continuous improvement of personnel engaged in the delivery of ODL programs.
2. HR Structure for ODL Directorate
A. Strategic Leadership Level
| Position | Minimum Requirement | Quantity |
|---|---|---|
| Director ODL | MS/MPhil preferably PhD + ODL Experience | 1 |
| Additional / Deputy Director ODL | MS/MPhil | 1 |
| Assistant Director ODL Operations | MS/MPhil | 1 |
| Assistant Director Academic Affairs | MS/MPhil | 1 |
Key Responsibilities
- Strategic planning
- Regulatory compliance
- HEC liaison
- Resource management
- Academic oversight
B. Academic & Faculty Resources
Program Coordinators
Responsibilities
- Academic coordination
- Faculty scheduling
- Student advising
- LMS monitoring
Faculty Deployment
Full-Time Faculty: Minimum 60% of total teaching load.
Adjunct Faculty: Maximum 40% of total teaching load.
Faculty-Student Ratio
| Program Type | Ratio |
|---|---|
| Undergraduate | 1:50 |
Faculty Requirements
Faculty shall:
- Meet HEC eligibility criteria.
- Complete ODL pedagogy training.
- Be proficient in LMS usage.
- Develop digital learning materials.
- Conduct synchronous and asynchronous sessions.
HEC capacity-building initiatives specifically emphasize competencies in e-learning, instructional design, digital course development, online assessment, and ICT integration.
C. Instructional Design Unit
HEC ODL Policy specifically highlights the role of instructional designers working collaboratively with faculty and ICT teams.
| Position | Quantity |
|---|---|
| Senior Instructional Designer | 1 |
| Instructional Designers | 1 per 10 Courses |
| Learning Experience Specialist | 1 |
| Multimedia Designer | 2 |
| Content Editor | 1 |
Responsibilities
- Course blueprint development
- CLO-PLO mapping
- Digital content structuring
- Interactive learning design
- Accessibility compliance
D. Content Development Team
| Position | Quantity |
|---|---|
| Subject Matter Experts (SMEs) | As Required |
| Academic Writers | 2–5 |
| Video Content Developers | 2 |
| Graphic Designers | 2 |
| Animation Specialists | 1 |
Responsibilities
- Self-learning materials
- E-books
- Video lectures
- Assessment banks
- Interactive modules
E. LMS & ICT Support Team
| Position | Quantity |
|---|---|
| LMS Administrator | 1 |
| System Administrator | 1 |
| Network Engineer | 1 |
| Software Support Officer | 2 |
| Help Desk Officers | 2–4 |
Responsibilities
- LMS administration
- Server management
- User account management
- Technical troubleshooting
- Data backup and recovery
- Cybersecurity compliance
F. Quality Assurance Team
| Position | Quantity |
|---|---|
| ODL Quality Assurance Manager | 1 |
| QA Officers | 2 |
| Assessment & Evaluation Specialist | 1 |
Responsibilities
- Internal audits
- Course reviews
- Faculty evaluation
- Student satisfaction surveys
- Compliance monitoring
HEC requires regular monitoring and reporting through Quality Enhancement Cells (QECs) and maintenance of academic and operational records for evaluation purposes.
G. Student Support Services
| Position | Quantity |
|---|---|
| Student Success Manager | 1 |
| Academic Advisors | 1 per 500 Students |
| Career Counselor | 1 |
| Student Affairs Officers | 2 |
| Online Help Desk Staff | 2–4 |
Responsibilities
- Student onboarding
- Academic advising
- Career guidance
- Grievance handling
- Retention support
H. Examination & Assessment Unit
| Position | Quantity |
|---|---|
| Examination Coordinator | 1 |
| Assessment Officers | 2 |
| Online Proctoring Officers | 2 |
| Result Processing Officer | 1 |
Responsibilities
- Assessment management
- Online examinations
- Academic integrity monitoring
- Grade processing
I. Library & Learning Resources Team
| Position | Quantity |
|---|---|
| Digital Librarian | 1 |
| E-Resources Officer | 1 |
| Learning Resource Assistant | 1 |
Responsibilities
- Digital library services
- E-journals access
- Research support
- Information literacy training
3. Recommended HR Deployment by Student Strength
| Staff Category | Up to 500 Students | 500–1500 Students | 1500–3000 Students |
|---|---|---|---|
| Leadership | 4 | 4 | 5 |
| Faculty | 15–20 | 30–40 | 60–80 |
| Instructional Design | 3–5 | 6–8 | 10–15 |
| ICT Support | 3–4 | 5–7 | 8–10 |
| QA | 2–3 | 4–5 | 6–8 |
| Student Support | 3–5 | 6–10 | 10–15 |
| Assessment Team | 2–3 | 4–5 | 6–8 |
4. Capacity Building Plan
Every ODL employee shall complete Mandatory Annual Training comprised of the following modules at least;
- ODL Pedagogy
- LMS Operations
- Digital Assessment
- Instructional Design
- Student Engagement
- Academic Integrity
- Data Privacy & Cyber Security
- Quality Assurance
Minimum: 100 Hours Continuous Professional Development (CPD) Per Year
5. Succession Planning
The ODL Directorate shall maintain:
- Deputy positions for critical functions
- Cross-training plans
- Backup LMS administration
- Emergency response teams
- Talent development pool
6. Key Performance Indicators (KPIs)
Academic Staff
- Student Satisfaction ≥ 80%
- Course Completion ≥ 85%
- Response Time ≤ 48 Hours
Technical Staff
- LMS Uptime ≥ 99%
- Ticket Resolution ≤ 24 Hours
Student Support
- Query Resolution ≤ 48 Hours
- Retention Rate ≥ 85%
Quality Assurance
- Annual Internal Audits = 100%
- Course Reviews = Once per Semester
7. Compliance Requirements
The University shall ensure that:
- All ODL personnel meet HEC eligibility requirements.
- Adequate instructional design and ICT support teams are available.
- Faculty receive continuous ODL training.
- Student support services operate throughout the semester.
- QEC monitors ODL performance regularly.
- HR deployment records are maintained for HEC inspections and accreditation reviews.
- Sufficient academic, technical, learner-support, and quality assurance resources are available before launching any ODL program.